Merchant Policy

Registration

To register as a pet merchant on Petville, you must have prior experience in handling pets.

Provide accurate and complete business information, including your business name, contact details, and service offerings.

All merchant accounts will be subject to verification. This may include providing additional documentation to confirm the legitimacy of your business.

Privacy

We collect business information to facilitate your use of our platform and provide services to pet owners.

Your data is used to manage your account, process bookings, and communicate with you about our services.

We do not share your business information with third parties without your consent, except as required by law or to provide our services.

We employ industry-standard security measures to protect your data. Please see our Privacy Policy for more details.

Service Listing

Merchants can upload and manage their services through their PetVille account dashboard. Ensure that all service descriptions are accurate and up-to-date.

Classify your services appropriately to help pet owners find them easily. Categories include grooming, boarding, training, veterinary services, and more.

Clearly state the pricing for each service. Any changes in pricing must be updated promptly to avoid discrepancies.

Quality of service

Maintain high standards of service quality. Misleading or false information about your services can result in account suspension.

Actively seek and respond to feedback from pet owners to improve your services. Address any negative feedback constructively and promptly.

Availability

Keep your availability updated to avoid overbooking and ensure smooth operations. Use the platform’s scheduling tools to manage your bookings efficiently.

Payment and Fees

PetVille charges a commission on each booking made through the platform. The commission rate depends on your subscription tier.

Earnings from bookings will be disbursed to your designated bank account on a regular basis. Ensure you have provided us with your up-to-date payment details.

In case of service cancellations, refunds will be processed according to Petville’s refund policy. Any disputes regarding refunds should be addressed to our support team.

Merchant responsibilities

Ensure your business complies with all local laws and regulations related to pet care services.

Maintain appropriate insurance coverage for your business to protect against any liabilities.

Conduct your business with professionalism and integrity. Treat all pet owners and their pets with respect.

Prohibited conduct

Providing false or misleading information about your services or qualifications is strictly prohibited.

Harassment or abusive behaviour towards pet owners or other merchants is not tolerated and may result in account suspension or termination.

Any fraudulent activity, including manipulating the booking services under false pretences, is prohibited.

Dispute resolution

If you encounter any issues with a pet owner, contact our support team for assistance. We aim to resolve disputes fairly and promptly.

In case of unresolved disputes, PetVille may offer mediation services to help both parties reach a satisfactory resolution.

Communication

You will receive email notifications for all booking confirmations, cancellations, and reminders. Ensure your contact information is accurate to avoid missing important updates.

Compliance with Laws

Merchants must comply with all applicable laws and regulations related to providing pet care services.

Report any suspected violations of our policies or applicable laws to our support team for investigation.